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Important information

Disclaimer

Privacy Statement

Security Tips

FAQ

You can log in to BEA Online using your Login Number or a preset username.

Single Current / Statement Savings Account

Second set of numbers on your BEA Debit Card

All-in-one Account

Second set of numbers on your ATM card

Credit Card / Revolving Loan (only)

All 16 digits on your credit card

MPF / ORSO (only)

The BEA Online (MPF/ORSO) login number in the welcome letter (e.g. 015XXXXXXXXXXX)

Username (case-sensitive)

Your username created after login in “Settings > Username”. If you have no username, please use your Login Number.

Customers logging in for the first time:

- Credit Card/revolving loan account users

- Please enter your 6-digit phone PIN (set by yourself when you activated the Credit Card)

- Other customers

- Please enter your 6-digit initial PIN

Existing BEA Online customers:

- Please enter your 8-12 alphanumeric character PIN

Important information

For the latest system maintenance schedule, please click here.

The Hong Kong securities and derivatives markets will maintain normal operations in severe weather conditions, click here for information on BEA's service arrangements.

Beware of any social media post inviting customers to a survey, interview, or focus group about BEA's service.Click here for more information.

Please click here to read Notice of Amendments to BEA Online Terms and Conditions for i-Token Service and Biometric Authentication for BEA Mobile

Important Note - From 24th June 2024, if it is detected that an Android mobile device has app(s) downloaded from unofficial sources and that these app(s) are granted excessive permissions, BEA will restrict access to BEA Mobile from that device. Click here to learn more.

Security Tips - Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via hyperlinks embedded in suspicious messages purported to be coming from our institution!

Security Tips - Don't let fake links and fake apps take you for a ride. Click here for more information.

Important Notice - Starting from 28th January 2024, all SMS sent by BEA will use registered sender IDs starting with "#" to assist the public in verifying the identities of SMS senders. Click here for more information.

Assess the risk of fraud and cyber security by entering the platform account name or number, payment account, phone number, email address, URL, etc. in Scameter of CyberDefender website provided by the Hong Kong Police Force or download Scameter+ mobile application.

Important Tips - "Don't Lend/Sell Your Account" Click here for more information.

Important Notice - "Hong Kong Investor Identification Regime (HKIDR)".

BEA reminds customers that the HKIDR has been launched on 20 March 2023.

If you have not submitted consent and/or provided most up-to-date identification document, you can only allow to sell, transfer out or withdraw your existing holdings of securities (if any). For enquiry, please contact our Customer Service Hotline on (852) 2211 1812.

Important Tips - Protect your Personal Digital Keys, Beware of Fraudulent Links! Click here for more information.

Transfer Tip - When transferring money, please check the payee's full name carefully to protect your interests. Click here for detail.

Important Tips - "Don't be tempted by quick money. Don't sell your account." Click here for more information.

Customer Alert - Beware of Bogus SMS Messages and Voice Message Calls. For more information, please Click here or call (852) 2211 1333.

Important Tips - Overview of Customer Due Diligence for Private Banking. Click here for more information.

To protect your interests and prevent your personal data being defrauded,please Click here for details.

To further strengthen security, please upgrade to TLS 1.2 protocol.

Important Notice:

Please take precautions against threats from hackers, viruses, spyware, and any other malicious software particularly keystroke logging programmes.
Do not click on any URLs or hyperlinks embedded in email to access the Bank’s website or to log in to BEA Online.
The Bank of East Asia will never ask you for your PIN by email or phone.
Please click here to view more security tips.

Bank account

Please use the BEA App for instant reset. Click here for more details.

Credit card account (only)

Please call (852) 3608 6628 for an instant reset.

Revolving loan account (only)

Please call (852) 2211 1211 for an instant reset during service hours.

MPF/ORSO account (only)

Please call (852) 2211 1777 during service hours.

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